TP
Thabo P
1 reviews | Active since Dec 2020
31 Dec 2020, 11:57
Faulty fridge
i have been given the run around by Samsung South Africa and game store (somerset mall branch) . i bought a Samsung fridge at Game store on 21 November 2020. They delivered a faulty fridge at my house . we have been trying to get this fridge replaced and now we are told that the delay is at Samsung South Africa . i just want to know from Samsung and Game store is this how you treat your customers or is it because of the color of my skin.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
31 Dec 2020, 11:58Good Day Thabo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply31 Dec 2020, 11:58
Official
Good Day Thabo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
TP
Thabo P's updateReviewer Update
03 Jan 2021, 17:50Dear Samsung - what possible date will i be given feedback . i truly dont understand how you guys work . on my ticket *** ( date of request : 23/12/2020 you have changed the status to device repaired . Please we need to replace the fridge as this was delivered to my house faulty . are you now selling second hand devices ?
TP
Thabo P's update03 Jan 2021, 17:50
Reviewer Update
Dear Samsung - what possible date will i be given feedback . i truly dont understand how you guys work . on my ticket *** ( date of request : 23/12/2020 you have changed the status to device repaired . Please we need to replace the fridge as this was delivered to my house faulty . are you now selling second hand devices ?
TP
Thabo P's updateReviewer Update
03 Jan 2021, 17:52your technician was here in my house and confirmed to me that there no gas in this fridge - where is your quality assurance team as they were supposed to check these items before dispatch
TP
Thabo P's update03 Jan 2021, 17:52
Reviewer Update
your technician was here in my house and confirmed to me that there no gas in this fridge - where is your quality assurance team as they were supposed to check these items before dispatch
TP
Thabo P's updateReviewer Update
08 Jan 2021, 14:22Dear Samsung
Please be advised that this complaint has not been resolved. we still awaiting for the replacement fridge. we been making follow-up calls however the call center agents are just not helpful.
Regards
TPhamoli
Please be advised that this complaint has not been resolved. we still awaiting for the replacement fridge. we been making follow-up calls however the call center agents are just not helpful.
Regards
TPhamoli
TP
Thabo P's update08 Jan 2021, 14:22
Reviewer Update
Dear Samsung
Please be advised that this complaint has not been resolved. we still awaiting for the replacement fridge. we been making follow-up calls however the call center agents are just not helpful.
Regards
TPhamoli
Please be advised that this complaint has not been resolved. we still awaiting for the replacement fridge. we been making follow-up calls however the call center agents are just not helpful.
Regards
TPhamoli