lM
londeka M
1 reviews | Active since Jul 2018
22 Apr 2023, 07:29
Faulty fridge
I have a Samsung double door fridge and it started not to work a few weeks ago, so I called Samsung to ask for a technincian to come check what was happening… two men came and did a review and told me i had to regas and compress change, well they told me they don’t regas and they don’t do compressor changes… But I had already paid for a call out they gave me a number for TM electronics … but what’s puzzling me this that o have to pay them again for a call out fee … plus also pay for regasing and the compressor I am utterly dismayed by the customer service Samsung has given me after being a loyal customer for soo long.
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Replies (2)
Samsung South Africa's replyOfficial
22 Apr 2023, 08:00Good day Londeka
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply22 Apr 2023, 08:00
Official
Good day Londeka
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
lM
londeka M's updateReviewer Update
22 Apr 2023, 08:05Thank you so much feedback would be highly appreciated as of right my meat is spoiled and all my food in the fridge, I had to throw away most of it
lM
londeka M's update22 Apr 2023, 08:05
Reviewer Update
Thank you so much feedback would be highly appreciated as of right my meat is spoiled and all my food in the fridge, I had to throw away most of it