JE
Junaid E

1 reviews | Active since May 2016

12 Mar 2018, 12:02

Faulty Devices

I am very disappointed with Samsung Electronics. I have a Samsung Gear Icon X and not even a year later the device is damaged. Ive been a loyal Samsung Fanatic for as long as I can remember.Over the past 5 years I have purchased the Samsung S4 S5 S6 S7 S8 and now S9. I had the Note 3 just when it was released and pre ordered the S7 and S9. I have purchased over 16 Samsung products including two TVs, a washing machine, two tablets and three gears (Gear Watch, the Gear icon X and Gear Vr) The quality of devices has declined from the S7. Mine got water damaged the first time I put it in water. My S8 fell once from less than a meter and the entire screen is damaged, now Im quoted R3600 to repair it. I'm strongly losing faith in Samsung and think I should cancel my S9 Contract and go for the iPhone X. Maybe the quality will be better

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Mar 2018, 12:39
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^MS