1 reviews | Active since May 2016
Faulty Devices
I am very disappointed with Samsung Electronics. I have a Samsung Gear Icon X and not even a year later the device is damaged. Ive been a loyal Samsung Fanatic for as long as I can remember.Over the past 5 years I have purchased the Samsung S4 S5 S6 S7 S8 and now S9. I had the Note 3 just when it was released and pre ordered the S7 and S9. I have purchased over 16 Samsung products including two TVs, a washing machine, two tablets and three gears (Gear Watch, the Gear icon X and Gear Vr) The quality of devices has declined from the S7. Mine got water damaged the first time I put it in water. My S8 fell once from less than a meter and the entire screen is damaged, now Im quoted R3600 to repair it. I'm strongly losing faith in Samsung and think I should cancel my S9 Contract and go for the iPhone X. Maybe the quality will be better
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
