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Lio L

1 reviews | Active since Jan 2023

22 Jan 2023, 08:04

Faulty device, Samsung fails to fix and refuses to replace and damages the device more will sending me around to more service centers.

1.Bought a faulty Samsung s22 ultra 5g. 2.Went to 3 service centers several times religiously to try to fix it, without any luck. Spent a total of 2 months without the device, while it was in the hands of Samsung certified service centers. 3.Samsung changes the story to send me back to service providers MTN etc... who I've already talked to several times religiously. 4.Samsung head office representative, sends me back to a service centers I've already been to without any success. This is after an ultimatum is provided stating, l should travel to another one of their centers , which I've already done multiple times or SAMSUNG cannot and will not continue to "help" me. 5.Service center person at MM ALL ELECTRONICS refuses to assist me and turns me away with the device, this is after l had been informed they would be expecting me by the head office representative. 6.MM ALL ELECTRONICS, manager-like woman who turns me away tells me to go to mtn head office and find the department that deals with high level device blacklisting and make them admit they blacklisted my device and when they do l should proceed to fight them with lawyers and that's how l can get my simcard slot 1 to start working. 7.Fast forward, I discover my fingerprint reader is not working as good as it used to with a brand new accuracy of 50% now. I'm pretty certain that the phone is not even waterproof anymore seeing how it's been opened several times and had the motherboard changed twice now. This has been my experience with Samsung and they have recently stopped communicating with more instructions since they sent me to a place l was turned away from.

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Replies (4)
Samsung South Africa
Samsung South Africa's reply23 Jan 2023, 06:47
Official
Good day, Lio,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NP 
Samsung South Africa
Samsung South Africa's reply23 Jan 2023, 08:43
Official
Dear Lio,

We've escalated your query to our complaints team. Feedback will be provided once received. :^NP
LL
Lio L's update26 Jan 2023, 03:31
Reviewer Update
The plot thickens, I receive a call from a Samsung representative on Monday this week. She proceeds to tell me they are currently in communication with Vodacom or one of the other big service providers and that service provider will provide them with the information they require to conclude their also ongoing communications with MTN. Few hour letter l get a call from Samsung providing me with strict instructions to "keep my sim card in the phone for the next 24hours" and all my problems would be solved. I was even provided with a reference number to follow up with the MTN call center, lol as we all know how helpful call center agents are. LONG STORY SHORT THE FAULTY DEVICE IS STILL FAULTY AFTER TWO MONTHS WITH MY PHONE IN THE MULTIPLE HAND OF VARIOUS SAMSUNG SERVICE CENTERS, AND AMPLE STORIES AS WELL AS MULTIPLE WILD GOOSE CHASES I HAVE BEEN DISPATCHED TO BY SAMSUNG AND MULTIPLE OF ITS AFFILIATES. ON THE FINAL CALL BY SAMSUNG REPRESENTATIVE , SHE ALSO AGRESSIVELY TRIED TO GET ME TO ACCEPT THAT MY ISSUE HAS BEEN RESOLVED AND THEY CAN CLOSE MY COMPLAINT, WHICH I'M SURE WAS DONE ANYWAY REGARDLESS OF MY REFUSAL AS THIS MOVE HAS BEEN PLAYED MULTIPLE TIMES BY MULTIPLE REPRESENTATIVES OF THEIRS.
LL
Lio L's update07 Feb 2023, 01:59
Reviewer Update
In conclusion Samsung head office representatives chucked me to MTN and provided me with a reference number for a sim-unlockin/unblocking that cannot be tracked by anyone at MTN. So Samsung has clearly won here, as they managed to keep the faulty phone for more than two months while providing me with many shenanigans for their entertainment. I'm clearly stuck with expensive trash that can't receive cell reception 🤡. Do yourself a favor and buy an iPhone, because you clearly sign up to become a clown when you buy Samsung-Trash no matter the price tag.