Faulty charging block
<p>Charged my Samsung A7 on 13/06/2017 no problem it worked the whole day 14/06/2017 when I wanred to charge it on the night of 14/06/2017 it wouldn't charged. I took it to the Samsung repair centre the Grove. The had opened it now the lcd is cracked and I'm am to pay over a R1000 for an lcd that wasn't broken when I gave it in to them. My phone is still under guarantee. Please be careful to use this branch. They will charge u for something they broken in the process of "repairing" your phone. I will not stop until I have spoken to the ceo of Samsung headoffice.</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA