1 reviews | Active since Jun 2012
Faulty BRAND NEW Galaxy S6
FUMING! Thanks to Samsung and it's FAULTY NEW Galaxy S6 - that i have had for 7 days, i have lost all connection to my world as i know it. I upgraded to the S6 seven days ago, today i sit PHONE LESS because i have had to take it back to MTN for them to sort it out. <br> <br> To add insult to injury, i get told about a stupid OBF policy, that only permits 7 days from activation for the phone to be swapped for another... so i can't do a quick swap, i must wait for the phone to go for a warrant check before a call can be made. According to MTN, the policy as stipulated by SAMSUNG certifies that the days lapsed from the 3rd on November to the 10th November amount to 8 days and not 7 (last time i checked 10 - 3 = 7 but what do i know). <br> <br> 1. I am phone less until i receive word from mtn about the stupid phone. I run a business that requires me to always be connected... how am i supposed to get work done without my phone?????<br> <br> 2. i have effectively lost all my data.<br> <br> 3. his is the second time i have had to run around for a faulty Samsung handset. The same thing happened when i upgraded to the Note 2, faulty camera on DAY ONE.<br> <br> What it the point of your existence SAMSUNG??? Sort your **** out!!!
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard
Kind Regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard
Kind Regards
Samsung SA
