Faulty AKG earphones
Hi
I recently bought a samsung s8+, this is from a customer who has had S4, S5, S6, S7 Edge and Note 10.1. I have had no issues with devices or their accessories up until i boight this S8. The AKG earphones are working today and next minute i can only hear from the left earbud and right earbud is quiet. After checking the internet i see over 20 complaints on these earphones of people with the same issue. Please advise on what i should do? Can be fixed at Samsung smart care or do they replace them?
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Replies (2)'s updateReviewer Update
19 Apr 2018, 08:02No call from CSE to advise further on this matter.
's update19 Apr 2018, 08:02
Reviewer Update
No call from CSE to advise further on this matter.
's updateReviewer Update
19 Apr 2018, 13:46Went to MMI Samsung Care Centre Morningside, they refused to even check or assess or replace the earphones which are faulty at their admission. They require proof of purchase to prove warranty is still valid, on their system it shows phone was manufactured in September 2017 which means it is still in warranty. You buy a phone for R 15000.00 and they refuse to take back their faulty **** AKG earphones.
's update19 Apr 2018, 13:46
Reviewer Update
Went to MMI Samsung Care Centre Morningside, they refused to even check or assess or replace the earphones which are faulty at their admission. They require proof of purchase to prove warranty is still valid, on their system it shows phone was manufactured in September 2017 which means it is still in warranty. You buy a phone for R 15000.00 and they refuse to take back their faulty **** AKG earphones.