JB
Juan B

1 reviews | Active since Sept 2013

11 Dec 2018, 10:38

Faulty 55" TV panels with big white patches. Samsung says that I must just accept it.

Contacted the online help desk regarding my 4 month old television that had sound drops and 2 clearly visible white patches and was served properly and said that a technician would attend to my TV the following week.

The following week Tuesday, the technician then installed a new panel and board on my tv but the NEW panel gave the exact same issue. The technician then proceeded to try and convince me that the NEW tv SHOULD HAVE two white patches in the left hand corners of the screen.

After explaining to him and showing him the other TV's I own and none of the tv's have those white patches his story changed to say that these panels do give issues but his specialist would contact me the following day.

I left it until Friday to call the technician myself where he again assured me that the specialist would contact me. I have yet to receive a phone call or ANY kind of contact telling me what will be done about my faulty television and my phone calls now go unanswered.

I personally like Samsung products as they are used right the way through my home from air conditioners to cellphones but the after sale service is **********.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 10:39
Official
Good day Juan

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 10:40
Official
 
Good day  Juan 
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:^TM 
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 10:43
Official
Good day Juan

Herewith your reference number:    

***

Regards,
SamsungSA:^LZ