LM
Leona M
1 reviews | Active since Dec 2015
05 Jan 2021, 14:14
Faudstars samsung
Samsung The Grove Mall. Faudstars, u tool my money and to fix my refrigerator on the 4th of December, till now my refrigerator is still not working. I want my money back. The Technician Fanie that you sent confirmed that he does not working with refrigerators thats why he cannot fix it. Now nobody wants to take responsibility. I want my money back please
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Replies (2)
Samsung South Africa's replyOfficial
05 Jan 2021, 14:20Good Day Leona,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply05 Jan 2021, 14:20
Official
Good Day Leona,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
06 Jan 2021, 11:23Good Day Leona,
We have escalated the matter to the relevant team. Our team will get in touch with you to assist you further.
Thank you for your patience and understanding.
We have escalated the matter to the relevant team. Our team will get in touch with you to assist you further.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply06 Jan 2021, 11:23
Official
Good Day Leona,
We have escalated the matter to the relevant team. Our team will get in touch with you to assist you further.
Thank you for your patience and understanding.
We have escalated the matter to the relevant team. Our team will get in touch with you to assist you further.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM