F@#$%*&^@ USELESS

Samsung refuses to take any accountability for MTN not informing me that I needed to register and pay for my device in order to qualify for the 2 screen replacements in 24 months.

They can provide me with no disclaimers or anything to state that it is MTN's responsibility to inform me that this is an option.

Samsung did not provide any additional information in the packaging to disclose this service.

To date I have only had BAD Service and rude communication baring one person.

I still maintain that I am happy to pay for the option, but refuse to pay half of the value of the device to replace the screen.

All information and correspondence are saved, including calls. I will continue to complain until this is resolved.

The Samsung Rep Ebrahim Omar also does not respond to the request Fezeka Kubeka has sent him.

One Sided email from Shaun Reddy , no response.

I AM TIRED OF THIS WE DONT CARE ATTITUDE AND GENERIC REPLIES!!!

I WILL NOT STOP POSTING THIS MESSAGE ON EVERY PLATFORM I CAN FIND, INCLUDING ALL OF THE NAMES OF EVERY PERSON I SPEAK TO.