FAST, EFFICIENT AND RELIABLE SERVICE @ SAMSUNG MALL OF AFRICA

BEST SERVICE TECH MY WIFE BY ACCIDENT BROKE HER SAMSUNG NOTE 8 SCREEN, JUST A FEW WEEKS AFTER I GOT MY DEVICE REPAIRED IN MALL OF AFRICA. JUST TO TRY AND SAVE US A LONG TRIP TO MALL OF AFRICA, WE THOUGHT OF REVIEWING ANY SAMSUNG CENTER CLOSE TO US, WE FIRST REVIEWED ALL SERVICE CENTERS AROUND PRETORIA BEFORE WE SET OUT TO DRIVE INTO THE SERVICE CENTERS. HOWEVER TO SAVE TIME, WE STARTED AT THE GROVE SERVICE CENTER, THERE WE FOUND THAT THE PARTS WERE NOT AVAILABLE AND THEY RECOMMENDED US TO TRY SAMSUNG MALL OF AFRICA , I SAID THATS WHERE I GOT MY PHONE FIXED AT A FEW WEEKS AGO, THE SERVICE WAS EXCELLENT BUT ITS FAR FROM PTA. THEN WE DIDNT WANT TO WASTE TIME AND WE DROVE TO REGERNESIS SERVICE CENTER. THERE WE FOUND TOO MANY EXCUSES AND WERE TOLD WE HAD TO LEAVE THE DEVICE BEHIND. THAT WAS SO UNPREPARED FOR, MY WIFE THEN SAID LETS CALL SAMSUNG IN MALL OF AFRICA, WHEN TRANSFERED TO WASHINGTON, HE TOLD US TO POP IN HE HAD STOCK AND PROMISED TO SORT OUT THE DEVICE IN LESS THAN 45MINS AS PRIOR. I WAS SO EXCITED AS I WALKED INTO THE STORE AND FOUND WASHINGTON GEARED UP TO WORK AS FAST AS POSSIBLE. I RESERVICE WAS THAT HIS TRANSPERANT AND EVEN SHARED WHY MOST CUSTOMERS ALLY LOVED HIS PROFESSIONALISIM AND TRANSPERANCY AS HE ASKED ME TO SIT WITH HIM WHILE HE FIXED THE PHONE, IT TOOK HIM EVEN LESS THAN 45 MINS TO GET DONE WITH MY PHONE, WHAT I COMMEND BEST ABOUT HIS ATTITUDE IS THAT HIS A STRAIGHT TALKER, AS MUCH AS I REVIEW SOME COMMENTS ABOUT HIS SERVICE, I SUPPOPSE THESE ARE IMPETIENT CUSTOMERS WHO WANT SHORTCUTS DONE. IN AN EXAMPLE , ONE CUSTOMER DID ASK HIM IF HE COULD SORT OUT HIS DEVICE OUTSIDE THE SAMSUNG ENVIRONMENT WHICH HE DECLINED SAYING IT RISKS HIS CAREER, ONE LADY OFCOURSE LADIES SCREAM, SHE WAS FUSSING OVER WHY WASHINGTON DIDNT GIVE HIM A QOUTE OVER THE CALL CENTRE LINE WHICH HE EXPLAINED WHY HIS NOT ALLOWED TO GIVE QOUTES OVER CALL CENTRE LINES, IN A FUSS, WASHINGTON WAS DEFENDING HIS JOB AND LATER PROMISED HE WAS GOING TO SORT THE DEVICE OUT. WELL TO SPEAK FOR MYSELF, MY WIFE WAS PROUD OF THE SERVICE OFFERED BY WASHINGTON. TO MANY FRIENDS AND COLLEGUES OF MINE, WASHINGTON IS MY GUY.

FAST, EFFICIENT AND RELIABLE SERVICE @ SAMSUNG MALL OF AFRICA