TD
TP D
1 reviews | Active since Mar 2022
02 Dec 2025, 14:24
Falsely advertised product
SAMSUNG falsely advertised a Galaxy S25fe selling for R 9999.00. I sent them a message on X asking why this was the case, and I want to buy the product at the advertised price. Khululiwe requested that I send them a mail with my details. However, the email bounced back, and there has been no feedback since then. I sent them 4 emails from different addresses. No response
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Replies (2)
Samsung South Africa's replyOfficial
02 Dec 2025, 14:26Good day TP,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply02 Dec 2025, 14:26
Official
Good day TP,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
TD
TP D's updateReviewer Update
04 Dec 2025, 14:18 Good day all, I am yet to receive feedback. Your customer reference number is ***, is the reference number received on WhatsApp on Tuesday .
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TP D's update04 Dec 2025, 14:18
Reviewer Update
Good day all, I am yet to receive feedback. Your customer reference number is ***, is the reference number received on WhatsApp on Tuesday .