False promotional advertising

Instead of a long description I'll give in point form my experience and the expectations that were set:

- decided to go all out on the new S21+ through MTN - I was told by a Samsung representative to claim my free gifts as he gave me a Samsung water bottle - got home same day and Claimed my gifts 06 Feb 2021 through the SamsungMembers app. The gifts included a 58inch tv, buds and a tag. - Received received confirmation mails with reference numbers. - received my buds and tag the following week. - hadn't heard anything at about week 3 for the TV so contacted Samsung, multiple times. - I was then told that my TV license was outstanding and needed to be payed to complete the claim, this was done 25th February. - all was good to go according to Samsung reps - towards the end of March I still hadn't heard anything so began to contact Samsung again with my reference number. - I have multiple screen shots confirming that I was on the dispatch list and would receive the TV by x date. - still nothing and then Samsung apologized due to stock issue and delivery will take place now by 11 May - then there was still nothing and was told latest by the end of the 2nd week May, still nothing. - now today Samsung phones me and and tells me, sorry you don't have the right Contract!!!!!

I think this is nonsense and not a mistake on my side. After going through all the above and being verified to get an excuse like that. Sorry Samsung but that's not acceptable. I'll wait to hear from you