False promotional advertising

I have pre-ordered Note 20 Ultra and never received the eVoucher for R4000 to date called the customer care number multiple time and given multiple TAT’s 7 working days, that turned to 48 hours than 24 hours.

The latest excuse is that the marketing department is delaying and customer service doesn’t know when SMS will be sent all they can do is to send an email to advise them I called to enquire.

Sent an emails to verify; Tellus, estore, cpgs etc list is end less as they refer you from department to department. I was requested to send a email to tellus with tracking number and my address, i am not sure what they are sending to my address you would swear Samsung is using AI to respond to this complaints.

Now this is the new excuse i am being given see below.

"From: Tellus <***> Sent: Tuesday, October 20, 2020 09:34 To: Fortune Six (ZA) <***ca> Cc: *** Subject: RE: 24KQ4NNB7

Good day Fortune,

Apologies for the inconvenience caused.

The verify mailbox is down. The team will be in touch.

Kind regards,

Social Media Team

Tel: +27 11 *** Cell: *** Email: *** Address: 2929 William Nicol Drive, Bryanston, Johannesburg, 2021