KM
Kwazi M
1 reviews | Active since Dec 2011
17 Apr 2022, 12:22
False Promotion Promises
On the 27th March I purchased a Samsung Galaxy S22 Ultra, where-as Samsung was running a promotion that stated that if you purchase any Galaxy S22 Series you claim for Buds Pro online of which I did in the stipulated time frame. However 3 weeks had past with no confirmation of acknowledgement, I then called Samsung-Cares on *** and spoke to Francis who advised that there was an error and I'd get a confirmation email (which never arrived). I've called numerous times to get my Buds Pro but to no success. Please assist as soon as possible as I will escalate this further.
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Replies (2)
Samsung South Africa's replyOfficial
18 Apr 2022, 08:03Good morning Kwazi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply18 Apr 2022, 08:03
Official
Good morning Kwazi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
KM
Kwazi M's updateReviewer Update
25 Apr 2022, 14:39Name: Kwazi
Celphone no.: *** or ***
On the 20th April I got an email that my claim has been successful and that the buds will be delivered in 7-14 working days. Nothing yet about courier services coming to collect to-date.
Description of query:
On the 27th March I purchased a Samsung Galaxy S22 Ultra, where-as Samsung was running a promotion that stated that if you purchase any Galaxy S22 Series you claim for Buds Pro online of which I did in the stipulated time frame. However 3 weeks had past with no confirmation of acknowledgement, I then called Samsung-Cares on ********** and spoke to Francis who advised that there was an error and I'd get a confirmation email (which never arrived). I've called numerous times to get my Buds Pro but to no success. Please assist as soon as possible as I will escalate this further.
Celphone no.: *** or ***
On the 20th April I got an email that my claim has been successful and that the buds will be delivered in 7-14 working days. Nothing yet about courier services coming to collect to-date.
Description of query:
On the 27th March I purchased a Samsung Galaxy S22 Ultra, where-as Samsung was running a promotion that stated that if you purchase any Galaxy S22 Series you claim for Buds Pro online of which I did in the stipulated time frame. However 3 weeks had past with no confirmation of acknowledgement, I then called Samsung-Cares on ********** and spoke to Francis who advised that there was an error and I'd get a confirmation email (which never arrived). I've called numerous times to get my Buds Pro but to no success. Please assist as soon as possible as I will escalate this further.
KM
Kwazi M's update25 Apr 2022, 14:39
Reviewer Update
Name: Kwazi
Celphone no.: *** or ***
On the 20th April I got an email that my claim has been successful and that the buds will be delivered in 7-14 working days. Nothing yet about courier services coming to collect to-date.
Description of query:
On the 27th March I purchased a Samsung Galaxy S22 Ultra, where-as Samsung was running a promotion that stated that if you purchase any Galaxy S22 Series you claim for Buds Pro online of which I did in the stipulated time frame. However 3 weeks had past with no confirmation of acknowledgement, I then called Samsung-Cares on ********** and spoke to Francis who advised that there was an error and I'd get a confirmation email (which never arrived). I've called numerous times to get my Buds Pro but to no success. Please assist as soon as possible as I will escalate this further.
Celphone no.: *** or ***
On the 20th April I got an email that my claim has been successful and that the buds will be delivered in 7-14 working days. Nothing yet about courier services coming to collect to-date.
Description of query:
On the 27th March I purchased a Samsung Galaxy S22 Ultra, where-as Samsung was running a promotion that stated that if you purchase any Galaxy S22 Series you claim for Buds Pro online of which I did in the stipulated time frame. However 3 weeks had past with no confirmation of acknowledgement, I then called Samsung-Cares on ********** and spoke to Francis who advised that there was an error and I'd get a confirmation email (which never arrived). I've called numerous times to get my Buds Pro but to no success. Please assist as soon as possible as I will escalate this further.