False promotion from Samsung South Africa

I have been a loyal client/supporter of Samsung SA for years; from fridges to TV's and mobile phones.

I am however very disappointed with their service regarding a promotion via Vodacom when I have upgraded my mobile phone last year. I was promised a TV set as part of the promotion, yet, a year later I'm still waiting.

I've been being patient with excuses e.g. it's out of stock, delivery has been halted (several times) etc. I have even offered the option of collecting the TV set myself, but it is "not allowed".

Saying sorry is not good enough for me anymore: I want proper feedback or action on this matter. If this continues, I will never support Samsung SA again, and that goes for closed family and frinds as well.

Thank you.