RW
Riaan W
1 reviews | Active since Jul 2021
28 Jul 2021, 11:12
False Promises on TV Delivery
I upgraded my Vodacom contract on 17 December 2020 and part of the package a 32 inch Samsung HD TV would be delivered to me. I've contacted Samsung almost 15 times now asking when delivery will be taking place. Every time the answer is that everything has been approved, the case would be escalated and that I will be on the list for the next rounds of deliveries... Still waiting. Promises of being called back... Still waiting. Asked for a Manager to call me... Still waiting.
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Samsung South Africa's replyOfficial
28 Jul 2021, 11:14Good day Riaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply28 Jul 2021, 11:14
Official
Good day Riaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM