False promises. No buds promotion

Item: Samsung South Africa
Rating: 1
Author: John O'Connor

@Samsung Worst Service ever . Tried claiming my free earbuds after buying S21 ULTRA . They are doing everything in their power to NOT honor the claim. Say i have a mismatched IMEI. BOTH NUMBERS are exactly the same. Then claim they dont have my proof of purchase, which in a previous email they have email back to me . At the moment , feels like a ****. All this 1 week in and numerous calls

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Replies (2)

John O'Connor's updateReviewer Update

18 Feb 2021, 15:40

Thanks you Samsung for delivering my buds . It's a pity it took these measure to get somewhere

John O'Connor's update18 Feb 2021, 15:40

Reviewer Update

Thanks you Samsung for delivering my buds . It's a pity it took these measure to get somewhere

Samsung South Africa's replyOfficial

18 Feb 2021, 16:07

Good Day John,

Thank you for bringing this to our attention and this will help us improve our operations and services.

We are really sorry that there was a delay in receiving your order

We very much appreciate your business.

Kind Regards,
SamsungZA
NM

Samsung South Africa's reply18 Feb 2021, 16:07

Official

Good Day John,

Thank you for bringing this to our attention and this will help us improve our operations and services.

We are really sorry that there was a delay in receiving your order

We very much appreciate your business.

Kind Regards,
SamsungZA
NM