False promises and false advertising and **** service from everyone

I purchased my s22 ultra on the 14th of March 2022 with the promise of relieving ear buds pro for free for purchasing my device within the promotion period. I have yet to receive them, the only thing I have received is **** service and null**** excuses from every employee I have dealt with in each department. You guys cannot deliver what you advertised and I have gone through each Chanel to try and get my claim sorted. I have had enough of you guys saying just phone this number and that number. I am at the point now where I have wasted airtime and petrol on useless individuals and for what? To not get what is owed to me. I am telling you I want a refund for my phone the Samsung galaxy s22 ultra and I want it in full R 28 499 is what I paid and is what I want back. I am not wanting to wait for anymore hull**** excuses or automated responses. I have waitedb5 weeks almost to be treated like **** every time I try and sort it out.

Enough is enough and I need you to give me back my money and at the same time go for training on how to treat customers or just training on what it is you guys offer. I am beyond ****ed off at this point. I am tired of you guys and your ****