false promises

<p>I bought a Samsung phone with Mtn and my screen got damaged in the middle of the 24months guarantee.I was advices by MTN that the replacement of the screen it Wil be for free ,they actually told me that it can be replace twice without me charged. Then I took my phone to samsung in sandton madela square when I get there I was told they can only replace my screen within 12 months and I that I will have to pay 3200 for the replacement of my screen </p>