False promise and no communication

Chris contacted me saying when I supplier them with POP they would replace my broken phone within 10 days. This was on the 21.01.2015. I then got a call on the 23.01.2015 from Mariska asking again for these documents. Once again I resent this. I received a call saying that I could collect my replacement phone on the 03.02.2015. On the 07.02.2015 I went to the Kolonnade to collect this but it was not there. I have email Chris, Mariska, and Thuli a complaint but nobody has responded.<br> <br> Thus I have now contacted the CPA and will be taking further action. The cost involved with all these issues is now getting unfair to the consumer (being me). And false promises just my me mad. I am sick and tired of Samsung and their lies...<br> Please could somebody who has authority to sort contact me, as my faith in Samsung is going out the window.