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Wesley W
1 reviews | Active since Feb 2023
01 Feb 2023, 15:19
False information and promises
Samsung is a company with false advertising and promises sad to say but true from the service and experience I'm getting after buying their High end Zfold4 and was told I would get a free A8 tablet yet till today I received no Free A8 tablet . Their head office staff confirmed before I purchased the device as long as I get it from Cellc,mtn or vodacom. Ya what a bunch of *****
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Replies (4)
Samsung South Africa's replyOfficial
01 Feb 2023, 15:21Good day, Wesley,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Samsung South Africa's reply01 Feb 2023, 15:21
Official
Good day, Wesley,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
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Wesley W's updateReviewer Update
01 Feb 2023, 15:28Samsung will look for any excuse not to honor their promises. Your staff members Tebogo Legote and Von Milton should be dismissed for poor customer service. Von Milton thinks he knows it all and speaks over customers
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Wesley W's update01 Feb 2023, 15:28
Reviewer Update
Samsung will look for any excuse not to honor their promises. Your staff members Tebogo Legote and Von Milton should be dismissed for poor customer service. Von Milton thinks he knows it all and speaks over customers
Samsung South Africa's replyOfficial
01 Feb 2023, 15:29Your query is under investigation. You will receive a call from the complaints department.
Apologies for the inconvenience caused. :^NP
Apologies for the inconvenience caused. :^NP
Samsung South Africa's reply01 Feb 2023, 15:29
Official
Your query is under investigation. You will receive a call from the complaints department.
Apologies for the inconvenience caused. :^NP
Apologies for the inconvenience caused. :^NP
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Wesley W's updateReviewer Update
02 Feb 2023, 11:50Vaughn Milton should be fired for bad customer service and for speaking over the customer. He makes customers more Irate and think he knows it all with his disgusting attitude. I will never purchase another Samsung product again and will try and stop people from purchasing from Samsung and being ****** by their lies.
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Wesley W's update02 Feb 2023, 11:50
Reviewer Update
Vaughn Milton should be fired for bad customer service and for speaking over the customer. He makes customers more Irate and think he knows it all with his disgusting attitude. I will never purchase another Samsung product again and will try and stop people from purchasing from Samsung and being ****** by their lies.