false information

about 18 months ago my wife and I bought a Samsung mini and a T211 Tablet in Pretoria, actually took out a contract. we have always been Samsung supporters with virtually all our electronic products. when we were looking at the phones the sales lady said to us that Samsung gives us two free screens for each device lifespan, well this was a strong selling point not that we needed it, two weeks ago my Tablet dropped and the screen shattered into fine splinters, I took it to the MTN repair shop and was duly informed that my phone was not on the list. why don't they make sure that the people who sell their products know the facts, I was totally teed off and to crown it all I had just taken out another contract for a S5 and again I was told that I have two free screens. I will never support Samsung again, I have lost my respect for a company that I thought was great.