SO
Simone O

1 reviews | Active since Jan 2016

21 Jan 2016, 08:32

False Claims on Repair Warrantee

I purchased my Samsung Galaxy S6 end of April 2015, when I looked at the handset at Canal Walk Cell C, I noted to the salesman that the camera lens protruded and this looked like something that would break easily. I was assured that it was made of Gorilla Glass and that in the unlikely event of the camera glass breaking, it was covered under the 1 courtesy screen repair (although I was advised that this would count as a single repair so I would forfeit the front screen repair). Of course, within the first 2 months of having the phone, the camera screen glass cracked when I placed it on a granite kitchen counter while on holiday, it was placed down on the counter normally, although a small crack it has deteriorated to the point where I could not use my phone for photo's and which prompted me to repair it. I have since received a ridiculous quote for R2324 to repair the glass! This is disgusting and false advertising and I intend to make sure Samsung head office is made aware of this. I was very clear on my feelings about the camera and I was assured several times that this would be covered by the free repair. Please address this asap, I will not pay for a repair on a phone t

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jan 2016, 09:51
Official
Hello simonesmith,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your reference number ***.


Regards
Samsung Team