1 reviews | Active since Jun 2014
FALSE AND MISLEADING ADVERTISING !!!!!!!!!!!
Samsung South Africa, you ought to be named and shamed for false and misleading advertising and promotions. Your website markets and promotes the new Samsung S23 Ultra with a free pair of buds and a Galaxy watch 5 for R1,999.00. However, when it comes to the claim process on your website, you reject the free buds claim because the phone was not purchased with a Galaxy watch 5.
Your website makes no mention that the free Galaxy buds is conditional based on a purchase of the Galaxy watch 5 as well. You are DELIBERATELY misleading your customers by not categorically stating on your website that the free buds is CONDITIONAL.
When laying a complaint with Samsung South Africa, you patronise and tell me you sorry for the misleading information but you won't be correcting your false advertising by supplying the buds as mentioned.
You fail to take responsibility for your false and misleading advertising.
I will not be purchasing another Samsung Ultra in the future.
I should have trusted my gut and instinct and purchased the iPhone 14 pro max instead. Apple would not have misled it's customers like Samsung has done.
Samsung South Africa, you are abusing your South African clientele like every other major company is currently doing and we are expected to sit back and accept your pathetic customer service.
This was the last Samsung product purchase !!!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
I am NOT in possession of an email with feedback on my complaint, please do not lie on a public platform like you mislead your clients on your webpage with false advertising and marketing.
This problem is by no means, RESOLVED !!!!!!!
Your ignorance to my problem and failure to resolve your misleading marketing/advertising, speaks volumes on your level of importance where customer service and satisfaction is concerned.
Your blatant lies in your reply above, further outlines the insignificance of customer service through the eyes of Samsung South Africa !!!!!!!!!
I will be sharing my dissatisfaction and lack of customer service from Samsung South Africa along with your false and misleading advertising/marketing on any and every possible social media platform !!!!!!!!!
Samsung South Korea will be informed of this too !!!!!
I am NOT in possession of an email with feedback on my complaint, please do not lie on a public platform like you mislead your clients on your webpage with false advertising and marketing.
This problem is by no means, RESOLVED !!!!!!!
Your ignorance to my problem and failure to resolve your misleading marketing/advertising, speaks volumes on your level of importance where customer service and satisfaction is concerned.
Your blatant lies in your reply above, further outlines the insignificance of customer service through the eyes of Samsung South Africa !!!!!!!!!
I will be sharing my dissatisfaction and lack of customer service from Samsung South Africa along with your false and misleading advertising/marketing on any and every possible social media platform !!!!!!!!!
Samsung South Korea will be informed of this too !!!!!
05 Jul 2023, 15:53
Your concerns have been duly noted.
As per contact made with reference number: *** by our Voice of Customer Advisor
We have sent you an email dated 05. 07 .2023 with our conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
^:NM
05 Jul 2023, 15:53
Your concerns have been duly noted.
As per contact made with reference number: *** by our Voice of Customer Advisor
We have sent you an email dated 05. 07 .2023 with our conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
^:NM