FALSE ADVERTI*****T – Samsung S22 Line-up "Promotion"

This is relating to the false adverti*****t of the "Promotional Gift" when ordering the S22 line-up. I ordered the Samsung S22+ and entered the promotion. I received an email stating my claim for the promotion was successful and that I would receive the items within 7-14 business days. Till today I have yet to receive anything. I have emailed multiple times to the promotional email address Samsung @ isonxperiences .com but have not received a single reply. I have emailed zaestore @ Samsung .com, zaservice @ Samsung .com, Samsung Competition - verify @ Samsung .com, cpgs @ samsung .com and feedback.ssa @ partner .samsung .com and have not received any help. All they do is refer to the promotional department who do not respond to emails and do not answer their phones.

Below is the trail of disgusting service I have received from Samsung.

Mar 24 – claim successful and will be delivered within 7-14 business days. Apr 8 – First email checking delivery status – till today I have received no feedback. Apr 13 – Second mail sent requesting why there has not been delivery as the 7-14 business days have now passed – till today I have received no feedback. Apr 19 – Third request – till today I have received no feedback. Apr 20 – fourth request sent, copied in ZA Service. ZA Service informed me they escalated the request to promotions department - till today I have received no feedback. Apr 21 – I receive a response from Samsung Competition informing they have escalated the request - till today I have received no feedback. Apr 25 – I email again requesting why delivery has not been made a month later. ZAservice respond that they have escalated the request - till today I have received no feedback. Apr 28 – I once again request feedback. ZAservice respond that they have escalated the request - till today I have received no feedback. Apr 29 – I once again request feedback. ZAestore respond that they have escalated the request - till today I have received no feedback. May 12 - I once again request feedback. ZAestore respond that they have escalated the request - till today I have received no feedback. May 13 - I once again request feedback. ZAestore respond that they have escalated the request - till today I have received no feedback. May 16 - I once again request feedback. ZAestore respond that they have escalated the request - till today I have received no feedback.

It is now past the middle of May, over 2 MONTHS LATER and I am still requesting for something that should have been resolved a month ago. This is absolutely disgusting customer service and is looking more like false adverti*****t than anything.

I have contacted The Advertising Regulatory Board and they are investigating the matter. They also advised me to contact the Consumer Goods Ombudsman, which I have. If you are also experiencing the same issue with Samsung, I suggest you contact the Consumer Goods Ombudsman as well at info@ cgso .org .za and report it.