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Stephanie N
1 reviews | Active since Aug 2019
23 Feb 2021, 18:18
False adverti*****t on free gifts
I purchased the Samsung s21 Ultra about a month ago with the promise of free Galaxy buds and smart tag. The initial claim was rejected due to the wrong IMEI number. I the contacted the Samsung customer service and was advised to send supporting documents for re verification which I provided. This reflected all the correct information but the claim was then rejected again. To my frustration, I have since received no feedback from Samsung after following up again and again. They are refusing to assist. So are Samsung false advertising and not willing to give people the free gifts promised? ***
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Replies (2)
Samsung South Africa's replyOfficial
23 Feb 2021, 18:24 Good afternoon Stephanie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply23 Feb 2021, 18:24
Official
Good afternoon Stephanie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
SN
Stephanie N's updateReviewer Update
23 Feb 2021, 18:30Thank you for the response. I hope that you actually resolve this and contact me this time as I have been waiting a very long time.
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Stephanie N's update23 Feb 2021, 18:30
Reviewer Update
Thank you for the response. I hope that you actually resolve this and contact me this time as I have been waiting a very long time.