KB
Karel B
1 reviews | Active since Nov 2019
29 Nov 2019, 23:28
False adverti*****t
I am very very disappointed with the false adverti*****t in the black friday pamflet of 2019. Samsung advertised the Samsung galaxy active 2 for R3500. With a photo and the name. When I got in the Somerset west mall Samsung store, they just refused to give me the special and just said that it was a mistake! That is unacceptable! And I didn't appreciate the attitude I got in the store when asking about it.
I supported Samsung for 7 years now, but i lost my respect today...
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Replies (2)
Samsung South Africa's replyOfficial
30 Nov 2019, 00:04Good day Karel
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^TL
Samsung South Africa's reply30 Nov 2019, 00:04
Official
Good day Karel
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^TL
Samsung South Africa's replyOfficial
30 Nov 2019, 01:39Good day Karel
Herewith your reference number:
***
SamsungSA:^TL
Samsung South Africa's reply30 Nov 2019, 01:39
Official
Good day Karel
Herewith your reference number:
***
SamsungSA:^TL