1 reviews | Active since Dec 2012
False advertising:Samsung rewards Buy and Get
On the 23 November 2022 I purchased a Samsung free standing single freezer from Incredible Connection online. As part of the buy and get deal I was meant to get a Samsung reward worth R3000. From the 23 November 2022 I have been trying to register for the reward using the whatsapp line provided. I follow all the prompts only to get a response that it is incomplete and to contact the call centre. When calling the call center the staff are rude and unhelpful.I have emailed the email address (***) on 4th January 2023.I have received no reply to date. The closing date is 9th January and I still haven't been able to register. Is this what the Samsung rewards deals are about. False advertising? I have been exclusively buying Samsung products for years now and seriously am considering switching to another brand because of this.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM