False advertising with the worst aftersales service ever experienced

My partner bought a Samsung Note 20 with the deal including a Samsung TV.10 weeks later, still no TV and no feedback. Have contacted Samsung on Facebook, I phoned the promotions department as advised, I was told I will have an ETA within 72hours and that was 168 hours ago, do the math, I still don't have any ETA on this mysterious TV. i have submitted promotional code, went back to Facebook to ask why I'm not getting feedback, operator ^Nichole on Facebook has been ignoring me ever since, replying to other clients but ignoring the question, when are we getting the TV we paid for? We have played our part im the deal, but Samsung is not holding their end of the deal. Would have liked the deal to be the other way around, using the phone and not having to pay for it for 10 weeks and counting.