1 reviews | Active since May 2018
False advertising when upgrading cellphone contract
Upgraded my business cellphone contract last year Oct 2020.
Part of my upgrade, based on the package I'm on was that i would receive a 32" TV provided i could submit my TV licence and proof of address etc.
Provided all the details and submitted emails on several occasions. First get told its not my TV licence, then after about an hour conversation, they confirm it is my TV licence and i will be getting my TV which takes 6-8 weeks to deliver.
Upon following up in January, i get told its marked as unsuccessful on their system and i don't qualify. Again resend all my docs and get told a manager will contact me to arrange collection.... Guess what, its now a month later and still no TV. IT my opinion, false advertising!!
Send numerous weekly follow up emails to *** but they all go unanswered.
Dont believe any promo which SAMSUNG has when upgrading.. they dont honour it!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM