False advertising, useless communication
In October I posted a Review regarding Samsung and false advertising. Since my last post, regarding my free gifts upon purchasing My Note 20 on 29/8 / 20 I have received an email requesting my address. NO FURTHER CONTACT .I have to date Not received my UV sterilizer, it is of no use calling Samsung, one is transfered from pillar to post. If you do manage to speak to a consultant you are fed empty promises. 2 people from only my family are having the same problem with Samsung. Something needs to be done about this FALSE ADVERTISING. Their products are not cheap and they are totally misleading the public in order to boost sales. NOT ACCEPTABLE AT ALL!
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Samsung South Africa's replyOfficial
02 Dec 2020, 08:28Good Morning Jenni,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply02 Dec 2020, 08:28
Official
Good Morning Jenni,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
02 Dec 2020, 12:02Please accept our sincere apologies for all the trouble, we'll follow with our fulfilment team and revert. ^NM
Samsung South Africa's reply02 Dec 2020, 12:02
Official
Please accept our sincere apologies for all the trouble, we'll follow with our fulfilment team and revert. ^NM