EK
Elandré Kok
1 reviews | Active since Feb 2020
03 May 2022, 08:17
False advertising! Samsung does not send you Buds with a pre-order as promised!
Following the pre-order of a Samsung S22+ and the promise of Samsung Buds as a pre-order gift, the phone itself arrived in no time, however Samsung isn't delivering the pre-order gift. Don't bother emailing *** or calling *** as both go unanswered. It seems they couldn't be bothered to honour their claims. Absolutely disgusting lack of customer service! Even a call to Samsung South Africa's Customer Care line got me nowhere. I was told my complaint was escalated... Seems escalated according to Samsung = "We've pretended to care and taken your details but we really don't give a flying hoot"...
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Replies (3)
Samsung South Africa's replyOfficial
03 May 2022, 09:12Good morning Elandré,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply03 May 2022, 09:12
Official
Good morning Elandré,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's replyOfficial
03 May 2022, 11:44Thank you for posting your comment,
We do apologize for the inconvenience and undue frustration, this has caused.
We are pleased to inform you that your order claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply03 May 2022, 11:44
Official
Thank you for posting your comment,
We do apologize for the inconvenience and undue frustration, this has caused.
We are pleased to inform you that your order claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
EK
Elandré Kok's updateReviewer Update
10 May 2022, 13:03Another week later and yet nothing has happened with this "promo" claim. I haven't been contacted by a courier either. Are you able to advise on a planned delivery date?
EK
Elandré Kok's update10 May 2022, 13:03
Reviewer Update
Another week later and yet nothing has happened with this "promo" claim. I haven't been contacted by a courier either. Are you able to advise on a planned delivery date?