JP
Jashwin P

1 reviews | Active since Feb 2012

20 Feb 2017, 23:00

False advertising - *******

<p>I recently purchased a Samsung fridge. Consultant in store was a Samsung representative not a company staff member who persuaded me to choose the Samsung brand rather than any other brand on offer. She confirmed that I will receive free flight tickets not stand a chance to "win" tickets. I then purchased the fridge and tried on numerous occasions to SMS the details as per the instructions of the competition. I received no response. I then contacted the organiser and they advised that I need to use another phone number as my marketing sms's were not active on the original number. I tried on numerous occasions with the new number but always received an error message. Contacted the organiser again and they asked me to try many different combinations but with no success. So I had purchased the fridge with the knowledge and understanding that I will be receiving free flight tickets but in my opinion that was just false advertising. Need Samsung to either honour the free tickets or arrange full refund of purchase price on the item.</p>

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply21 Feb 2017, 11:43
Official

Good day Jashwin,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA

JP
Jashwin P's update25 May 2017, 12:02
Reviewer Update

To date no one has contacted me regarding this matter. I still await either a refund on my unit purchased or my flight tickets. Many other reviewers have also complained that Samsung has not honoured their promise. 5 months later - I am still waiting

JP
Jashwin P's update27 Oct 2017, 11:35
Reviewer Update
Still waiting for Samsung to come back to me. False advertising. Issue not resolved almost 1 year later
JP
Jashwin P's update02 Feb 2018, 01:56
Reviewer Update
Still waiting for Samsung to come back to me. False advertising. Issue not resolved past 1 year later