JV
Juan V
1 reviews | Active since Nov 2019
09 Nov 2021, 11:00
False advertising promotions Samsung Galaxy Note 20
Hi guys it is not my first time writing about samsung promotions I Have bought a Samsung Galaxy note 20 from vodacom in December 2020 and I was told I am getting a Samsung tv I have done everything to get my TV an still I have not yet received my new TV from samsang I have reported samsang on Hellopeter 2 months ago and thy have phone me and told me my TV license is not up to date if I paid my TV license they will send me my TV so I have paid my TV license and send them the Proof of payment 2 months ago and now I am sending emails to Samsung Competition • *** but still no one is responding to my Emails so I can not believe how terrible samsung service are I first need to write something bad about samsung be for thy will help you I mean that is not how you treat your clients I hope now I will hear from you guys
Helpful (0)
Replies (8)0
Replies (8)
Samsung South Africa's replyOfficial
09 Nov 2021, 11:02Good morning Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply09 Nov 2021, 11:02
Official
Good morning Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
09 Nov 2021, 11:17Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply09 Nov 2021, 11:17
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
JV
Juan V's updateReviewer Update
09 Nov 2021, 11:29I am now still waiting for you guys I am so disappointed in samsung I am sending you emails and no one is responding to me it have been 2 months since you contacted me so I hope you guys will contact me soon
JV
Juan V's update09 Nov 2021, 11:29
Reviewer Update
I am now still waiting for you guys I am so disappointed in samsung I am sending you emails and no one is responding to me it have been 2 months since you contacted me so I hope you guys will contact me soon
Samsung South Africa's replyOfficial
09 Nov 2021, 12:03Your query has been escalated, please wait for feedback .
Samsung South Africa's reply09 Nov 2021, 12:03
Official
Your query has been escalated, please wait for feedback .
JV
Juan V's updateReviewer Update
09 Nov 2021, 13:19Ok I will wat for feedback thanks for the response
JV
Juan V's update09 Nov 2021, 13:19
Reviewer Update
Ok I will wat for feedback thanks for the response
JV
Juan V's updateReviewer Update
10 Nov 2021, 09:10Thy have phone me now an told me I am to late to ge my TV I have done everything that you guys have asked for me and now you are telling me I am not on your list so you can not send me my TV I am busy with this from. January if I don't call you or report you guys I don't get any feedback from you guys so now as you said to me it is my fault so I just wanted to now how can it be my fault if you are not following up on your claims. I am starting to think that you samsung are really doing false advertising on your promotion the first time I call you thy have just told me it is Covid we can not send your TV now it is a different story I hope you can solve this problem ASAP
JV
Juan V's update10 Nov 2021, 09:10
Reviewer Update
Thy have phone me now an told me I am to late to ge my TV I have done everything that you guys have asked for me and now you are telling me I am not on your list so you can not send me my TV I am busy with this from. January if I don't call you or report you guys I don't get any feedback from you guys so now as you said to me it is my fault so I just wanted to now how can it be my fault if you are not following up on your claims. I am starting to think that you samsung are really doing false advertising on your promotion the first time I call you thy have just told me it is Covid we can not send your TV now it is a different story I hope you can solve this problem ASAP
JV
Juan V's updateReviewer Update
10 Nov 2021, 09:14Samsung reply me on 6 September last
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you.^ NM and still it not resolved
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you.^ NM and still it not resolved
JV
Juan V's update10 Nov 2021, 09:14
Reviewer Update
Samsung reply me on 6 September last
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you.^ NM and still it not resolved
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you.^ NM and still it not resolved
JV
Juan V's updateReviewer Update
12 Nov 2021, 13:39It is 2 Days now and still no Reply from you guys so what is going on
JV
Juan V's update12 Nov 2021, 13:39
Reviewer Update
It is 2 Days now and still no Reply from you guys so what is going on