IK
Idalise K
1 reviews | Active since Jun 2013
09 Aug 2020, 20:11
False advertising on Takealot vouchers with contracts that you will never see!!
Took out a cellphone contract with MTN in March 2020 on the Samsung S20, which included a R500 Takealot voucher, that was supposed to be loaded on the Samsung Members App, it is now August 2020 and I still have no voucher, after endless emails, phone calls and chats on the App, this is false advertising! Disgusting!
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Replies (1)
Samsung South Africa's replyOfficial
09 Aug 2020, 20:26Good day Idalise,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
Samsung South Africa's reply09 Aug 2020, 20:26
Official
Good day Idalise,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK