False advertising of the promotion run until 06 March 2023

One star is way above what I would consider giving Samsung. In the past when I had purchased a device through a promotion, the process was pleasant. My most recent experience and given the comments I have seen is indicative of the fact that Samsung service and communication is pathetic. I have been pushed from pillar to post and no one has bothered to respond appropriately or read my email.

Background:

I went into the Telkom store at Fourways Mall (ShopNG60) on the 4th of March and pre-ordered the Samsung galaxy S23 Ultra and Samsung Galaxy S23 promotional deals which at the time I was informed that the branch was waiting for stock.

Subsequent to the order being placed I made numerous follow ups to enquire as to when I will be receiving my devices. On March the 13th I was initially informed by the Telkom agent that they were no longer receiving stock of the S23 512 storage and I was asked whether I was interested in the 256 storage. In that particular correspondence, the agent never stated that the entire promotion was no longer valid. And it was only upon my subsequent enquiry, did she tell me that the tablet is no longer included and the price was still the same.

I find the service from Telkom was extremely poor and needless to say the lack of proper communication from Samsung was none the better. If Samsung was aware of supply constraints, I find it surprising that the company never pulled the adverti*****ts and brochures from the store. After reading the various comments, it is clear that I am not the only one who had this experience and what was even more surprising is that this issue seemed to go back to the middle of February. It is ********* to advertise a promotion knowing fairly well that you have no intention of fulfilling it. I do not understand how after numerous requests for my query to be escalated to a manager which by the way was initially logged on the 17 March 2023, that to date no one at Samsung has bothered to respond or contact me to give me appropriate feedback.

I before submitting this complaint had offered Samsung ample opportunity to honour their commitment made in terms of promotion however it is now clear that the promotion was a **** and Samsung should in my honest opining be sanctioned for false advertising.

I honestly would not advise anyone to consider the Samsung brand in the future. Save yourself the time and hassle. This process has been extremely frustrating and this is from someone that supported the brand for over 10 years.