jj
janine.lagrange janine.lagrange
1 reviews | Active since Jan 2017
29 Oct 2020, 20:45
FALSE ADVERTISING NOTE 20 VODACOM ****!
Hi, it seems like you are advertising a **** through vodacom and MTN, promising a 32 inch TV with each Note 20 upgrade. I upgraded a week ago, downloaded the members app to claim and it is no where to be found. Posts of other members indicate that the link advertised is not availalbe. What nonsense is this false advertising? You must take responsibility for this because your promises of including good with upgrades, persuades people to upgrade and buy! I WANT MY TV!!!
Helpful (0)
Replies (9)0
Replies (9)
Samsung South Africa's replyOfficial
30 Oct 2020, 08:10Good morning Janine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply30 Oct 2020, 08:10
Official
Good morning Janine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
30 Oct 2020, 09:30We apologize for the inconvenience and undue frustration , this has caused.
Will you kindly send us a private message with the following details;
Customer name and surname:Contact details:Device purchase date:Device IMEI:Campaign(MTN/VODACOM):
Regards, ^NM
Will you kindly send us a private message with the following details;
Customer name and surname:Contact details:Device purchase date:Device IMEI:Campaign(MTN/VODACOM):
Regards, ^NM
Samsung South Africa's reply30 Oct 2020, 09:30
Official
We apologize for the inconvenience and undue frustration , this has caused.
Will you kindly send us a private message with the following details;
Customer name and surname:Contact details:Device purchase date:Device IMEI:Campaign(MTN/VODACOM):
Regards, ^NM
Will you kindly send us a private message with the following details;
Customer name and surname:Contact details:Device purchase date:Device IMEI:Campaign(MTN/VODACOM):
Regards, ^NM
jj
janine.lagrange janine.lagrange's updateReviewer Update
03 Nov 2020, 10:24Hi, please advise what is next now, because the deadline for the promotional claim is soon. I have submitted the information requested. I have heard nothing.
Thanks,
Janine
Thanks,
Janine
jj
janine.lagrange janine.lagrange's update03 Nov 2020, 10:24
Reviewer Update
Hi, please advise what is next now, because the deadline for the promotional claim is soon. I have submitted the information requested. I have heard nothing.
Thanks,
Janine
Thanks,
Janine
Samsung South Africa's replyOfficial
05 Nov 2020, 11:27Good Morning Janine,
I have forwarded your details. ll keep you in the loop. ^NM
I have forwarded your details. ll keep you in the loop. ^NM
Samsung South Africa's reply05 Nov 2020, 11:27
Official
Good Morning Janine,
I have forwarded your details. ll keep you in the loop. ^NM
I have forwarded your details. ll keep you in the loop. ^NM
Samsung South Africa's replyOfficial
05 Nov 2020, 12:40Escalated , hopefully should be fixed by evening. I'll keep you posted with what's happening. ^NM
Samsung South Africa's reply05 Nov 2020, 12:40
Official
Escalated , hopefully should be fixed by evening. I'll keep you posted with what's happening. ^NM
jj
janine.lagrange janine.lagrange's updateReviewer Update
05 Nov 2020, 14:01Thank you for the feedback.
jj
janine.lagrange janine.lagrange's update05 Nov 2020, 14:01
Reviewer Update
Thank you for the feedback.
jj
janine.lagrange janine.lagrange's updateReviewer Update
10 Nov 2020, 18:18Still zero response feedback or any communication regarding this matter. The promises to escalate and assist me is bull****.
I am sending the phone back as I am still in my return limit and getting another brand.
I am sending the phone back as I am still in my return limit and getting another brand.
jj
janine.lagrange janine.lagrange's update10 Nov 2020, 18:18
Reviewer Update
Still zero response feedback or any communication regarding this matter. The promises to escalate and assist me is bull****.
I am sending the phone back as I am still in my return limit and getting another brand.
I am sending the phone back as I am still in my return limit and getting another brand.
jj
janine.lagrange janine.lagrange's updateReviewer Update
04 Dec 2020, 18:10Hi,
Is there any way to find out if any progress was made on my TV claim.
Ref: 49X1YVK69
Thanks,
Janine
Is there any way to find out if any progress was made on my TV claim.
Ref: 49X1YVK69
Thanks,
Janine
jj
janine.lagrange janine.lagrange's update04 Dec 2020, 18:10
Reviewer Update
Hi,
Is there any way to find out if any progress was made on my TV claim.
Ref: 49X1YVK69
Thanks,
Janine
Is there any way to find out if any progress was made on my TV claim.
Ref: 49X1YVK69
Thanks,
Janine
jj
janine.lagrange janine.lagrange's updateReviewer Update
19 Dec 2020, 06:29Completed the process as per Samsung's advisor and nothing happened thus far. No communication and certainly no TV. I stick with my initial feelings regarding this, this is a **** to get people to buy ad Vodacome and other service providers must not support this as clients are falling into the trap to purchase the more expensive phone to get the tv deal and then you don't get the TV.
jj
janine.lagrange janine.lagrange's update19 Dec 2020, 06:29
Reviewer Update
Completed the process as per Samsung's advisor and nothing happened thus far. No communication and certainly no TV. I stick with my initial feelings regarding this, this is a **** to get people to buy ad Vodacome and other service providers must not support this as clients are falling into the trap to purchase the more expensive phone to get the tv deal and then you don't get the TV.