FE
Florian E
1 reviews | Active since Sept 2019
28 Aug 2024, 14:07
false advertising & non-existent customer service
On 23 July, I purchased a Soundbar at the SAMSUNG store at the Waterfront for 6,999 only to find out later the same day, that they advertise the same product online for 5,999. Samsung Store and Samsung Online Store should have the same prices as they are the same group. Anything else is false advertising. I have contacted Samsung via email several times: zero response. And now, a month later, they also keep ignoring my complaint filed with CGSO.
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Replies (4)
Samsung South Africa's replyOfficial
28 Aug 2024, 14:09Good day Florian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Aug 2024, 14:09
Official
Good day Florian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
FE
Florian E's updateReviewer Update
29 Aug 2024, 11:49Nearly 24 hours later and nothing has happened.
FE
Florian E's update29 Aug 2024, 11:49
Reviewer Update
Nearly 24 hours later and nothing has happened.
FE
Florian E's updateReviewer Update
29 Aug 2024, 16:35I see. You respond very quickly to complaints here to give the impression that you are interested in resolving them. However, it has now been over 24 hours, and nothing has happened. It's all just for show. I expected better from a brand like Samsung. You have until COB tomorrow Friday. If nothing happens until then, do not expect me to ever buy anything from you again.
FE
Florian E's update29 Aug 2024, 16:35
Reviewer Update
I see. You respond very quickly to complaints here to give the impression that you are interested in resolving them. However, it has now been over 24 hours, and nothing has happened. It's all just for show. I expected better from a brand like Samsung. You have until COB tomorrow Friday. If nothing happens until then, do not expect me to ever buy anything from you again.
FE
Florian E's updateReviewer Update
02 Sept 2024, 15:50Thanks for rejecting my request based on some legal technicality. Your prices online should be the same as in YOUR stores, no matter the legal entity. You are the same brand.
You saved yourself R1,000 today. But you know what will be missing in my house from now on: appliances with the word SAMSUNG. Congratulations on your short-sightedness. You've lost a customer for life with a) how this entire issue was handled and b) the outcome.
You saved yourself R1,000 today. But you know what will be missing in my house from now on: appliances with the word SAMSUNG. Congratulations on your short-sightedness. You've lost a customer for life with a) how this entire issue was handled and b) the outcome.
FE
Florian E's update02 Sept 2024, 15:50
Reviewer Update
Thanks for rejecting my request based on some legal technicality. Your prices online should be the same as in YOUR stores, no matter the legal entity. You are the same brand.
You saved yourself R1,000 today. But you know what will be missing in my house from now on: appliances with the word SAMSUNG. Congratulations on your short-sightedness. You've lost a customer for life with a) how this entire issue was handled and b) the outcome.
You saved yourself R1,000 today. But you know what will be missing in my house from now on: appliances with the word SAMSUNG. Congratulations on your short-sightedness. You've lost a customer for life with a) how this entire issue was handled and b) the outcome.