LD
Leo D

1 reviews | Active since Oct 2014

15 Mar 2016, 21:24

False Advertising- Gear VR

I must say, I am rather angry that a company like Samsung string people along by falsely stating that you get a gear VR WITH your s7.<br> <br> On 11 March 2016 I bought my s7 after pre ordering it with Vodacom. I registered to redeem my gear VR and I would receive a confirmation email. Still today, no confirmation email.<br> <br> Called Samsung customer care to find out what's going on. They give me this number for I media in Durban. All I get is send an email and copy this Craig guy in. Got no acknowledgement or reply to my email. <br> <br> Does this promotion actually exist or is this a lure tactic to up your sales on launch day? <br> <br> I'm sure the Consumer Goods Council will love to hear about this. I would've expected more from a big brand like Samsung.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Mar 2016, 08:14
Official
Hello leor,

Hello Leo Roland Delaney

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number:***

Regards