PN
Pinkie N
1 reviews | Active since Mar 2018
10 Jan 2022, 11:00
False Advertising
We bought a washing machine in December, registered on whatsapp to receive the free voucher, we keeping on receiving a message saying that the proof of purchase cannot be verified, but whenever we speak/chat with the consultants they say that the invoice is fine, we have re-sent the invoice more than 5 times with the statement as well, but we keep on receiving the same message.
Can you stop wasting our time with your automated messages and just give us our voucher that you advertised.
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Replies (2)
Samsung South Africa's replyOfficial
10 Jan 2022, 11:02Good morning Pinkie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply10 Jan 2022, 11:02
Official
Good morning Pinkie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
PN
Pinkie N's updateReviewer Update
10 Jan 2022, 15:05Thanks for nothing, do you understand what is our problem? i don't remember saying anything about sending an incorrect entry. We keep on sending an invoice that we got from game and a sales order reprint, but we keep on receiving an automated email saying that the proof of purchase cannot be verified, whose problem is it, we send two proof of purchase and you cannot tell us that you cannot verify both. Samsung is ******** before, these are delay tactics so that the promotion can come to an end and for us not to receive the voucher. You know very well that your CC number doesn't go through and you still give it to people.
PN
Pinkie N's update10 Jan 2022, 15:05
Reviewer Update
Thanks for nothing, do you understand what is our problem? i don't remember saying anything about sending an incorrect entry. We keep on sending an invoice that we got from game and a sales order reprint, but we keep on receiving an automated email saying that the proof of purchase cannot be verified, whose problem is it, we send two proof of purchase and you cannot tell us that you cannot verify both. Samsung is ******** before, these are delay tactics so that the promotion can come to an end and for us not to receive the voucher. You know very well that your CC number doesn't go through and you still give it to people.