False Advertising! Don't Buy SAMSUNG WATCHES!!!!!

Item: Samsung South Africa
Rating: 1
Author: niccinix N

My husband bought me a Samsung Galaxy Watch Active2 in April 2021 (18 months ago) obviously out of the 12 moth warranty. Last week it stopped working all together. Took it to Samsung Eastgate for an assessment. They charge R200 before even opening it to inspect the problem.

I was then told that it has water damage and would cost in the region of R4000 to repair. Effectively the price of a new watch..

This watch is VERY clearly marketed with automatic activity functions like SWIMMING and water resistance rating of 50 meters. I very rarely swim, and when I do it is a splash about with my kids.

This is FALSE ADVERTISING Samsung! Until this happened I absolutely loved my watch, I am so angry and disappointed with Samsung and the way this was handled. I will NEVER buy another wearable from you again!

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Replies (1)

Samsung South Africa's replyOfficial

12 Oct 2022, 12:57

Good day, Nicci,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Samsung South Africa's reply12 Oct 2022, 12:57

Official