KH
Kimberlee H
1 reviews | Active since Jun 2020
13 Jan 2022, 15:17
False advertising
Absolutely false advertising on their cell phones!! Be aware!! My dad bought a Samsung s10 SUPPOSED to be water proof but now it's sitting with water damage and it's still on contract!! And cannot be fixed. Pathetic. Won't recommend Samsung at all.
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Replies (2)
Samsung South Africa's replyOfficial
13 Jan 2022, 15:18Good day Kimberlee,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply13 Jan 2022, 15:18
Official
Good day Kimberlee,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
KH
Kimberlee H's updateReviewer Update
19 Jan 2022, 13:01And yet the fact of the matter remains you are advertising water resistance. The phone did not exceed the limit of time and meters and it was proven to be false.
KH
Kimberlee H's update19 Jan 2022, 13:01
Reviewer Update
And yet the fact of the matter remains you are advertising water resistance. The phone did not exceed the limit of time and meters and it was proven to be false.