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Peter M
1 reviews | Active since Feb 2013
04 Dec 2018, 19:38
False advertising by Samsung and MTN!!
I app**** for a new contract for the Galaxy note 9 on Black Friday with Mtn and it took over a week to get the contract approved. I finally got my phone, and low and behold the MTN rep is fighting with Samsung because they refuse to give me the screen which is clearly advertised, of which I have proof!! I don't actually care if you had limited stock it's not my fault the process took so long!! I demand the full terms of my contract to be met!! I am so disappointed with Samsung South Africa, as I have so many products that are Samsung but this really puts a sour taste in my mouth about the brand. What was advertised should be honoured!
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Replies (3)
Samsung South Africa's replyOfficial
04 Dec 2018, 19:48Good evening Peter
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply04 Dec 2018, 19:48
Official
Good evening Peter
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
05 Dec 2018, 10:01Good day Peter
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply05 Dec 2018, 10:01
Official
Good day Peter
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
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Peter M's updateReviewer Update
10 Dec 2018, 15:29Finally got a call from Samsung, where I was told that it is not Samsungs fault that MTN's processes are slow!!! I can't believe that such a massive company would be so petty over something that is of such small value in their business!! That you're willing to lose a very loyal customer over this, I am extremely disappointed about this Samsung!!!!!
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Peter M's update10 Dec 2018, 15:29
Reviewer Update
Finally got a call from Samsung, where I was told that it is not Samsungs fault that MTN's processes are slow!!! I can't believe that such a massive company would be so petty over something that is of such small value in their business!! That you're willing to lose a very loyal customer over this, I am extremely disappointed about this Samsung!!!!!