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Nathan R

1 reviews | Active since Sept 2016

16 Sept 2016, 11:14

False Advertising - Buy and Get campaign a con

<p>I bought a washing machine on the 'Buy and Get' promotion where I was promised 2 nights free accommodation at a Protea Hotel of my choice within a years time-frame. I tried to book a few days ago for a hotel in the Western Cape. I was told by Samsung's booking team that no hotel's in the Western Cape have availability for this competition until after April. That is 7 months from now when my offer will have expired. This is clearly the biggest con a corporate company has ever made. Disgraceful Samsung!! The washing machine is also extrtemely average by the way.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Sept 2016, 12:23
Official

Hi Nathan

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team