BZ
Brian Z
1 reviews | Active since Mar 2018
22 Oct 2020, 09:34
False Advertising
Samsung makes promises that they can not keep, they lure us into buying their devices using the promotional items that they promise, but when it comes to them delivering on its one issue to another. i have sent 3 emails to 3 different address for for my tv licence but nothing seems to work.
and the classic call centre response is that we will escalate this issue and everytime you speak to new consultant its the same story.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
22 Oct 2020, 09:37Good Morning Brian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Samsung South Africa's reply22 Oct 2020, 09:37
Official
Good Morning Brian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
BZ
Brian Z's updateReviewer Update
22 Oct 2020, 15:35I have a feeling that this is an automated response, The service is really questionable and it's fine keep the TV since you don't want to give it away, but trust me when I say no one I know will ever buy a Samsung product.
I know that to you this is like drop in an ocean but I will never trust Samsung ever again, my wife actually wanted to buy the Ultra I changed her mind she bought another brand
I know that to you this is like drop in an ocean but I will never trust Samsung ever again, my wife actually wanted to buy the Ultra I changed her mind she bought another brand
BZ
Brian Z's update22 Oct 2020, 15:35
Reviewer Update
I have a feeling that this is an automated response, The service is really questionable and it's fine keep the TV since you don't want to give it away, but trust me when I say no one I know will ever buy a Samsung product.
I know that to you this is like drop in an ocean but I will never trust Samsung ever again, my wife actually wanted to buy the Ultra I changed her mind she bought another brand
I know that to you this is like drop in an ocean but I will never trust Samsung ever again, my wife actually wanted to buy the Ultra I changed her mind she bought another brand
Samsung South Africa's replyOfficial
23 Oct 2020, 19:02Good Evening Brian, we work on getting the matter resolved.Please send us a TV license that is in the name of the Phone's owner to tellus @ samsung . com and we'll be in touch with you.Thanks ^NM
Samsung South Africa's reply23 Oct 2020, 19:02
Official
Good Evening Brian, we work on getting the matter resolved.Please send us a TV license that is in the name of the Phone's owner to tellus @ samsung . com and we'll be in touch with you.Thanks ^NM
BZ
Brian Z's updateReviewer Update
23 Oct 2020, 20:12So you suggesting that in my household we need to hold two TV licences because of Samsung...?????
We have been using 1 TV licence because we married and stay in the same house and this was never a problem till Samsung had to deliver a promise you made...?
It is fine keep your TV, it was never an intension to give it anyway...I will live without your TV, but honestly you have lost a loyal client.
Regard
BB Zulu
We have been using 1 TV licence because we married and stay in the same house and this was never a problem till Samsung had to deliver a promise you made...?
It is fine keep your TV, it was never an intension to give it anyway...I will live without your TV, but honestly you have lost a loyal client.
Regard
BB Zulu
BZ
Brian Z's update23 Oct 2020, 20:12
Reviewer Update
So you suggesting that in my household we need to hold two TV licences because of Samsung...?????
We have been using 1 TV licence because we married and stay in the same house and this was never a problem till Samsung had to deliver a promise you made...?
It is fine keep your TV, it was never an intension to give it anyway...I will live without your TV, but honestly you have lost a loyal client.
Regard
BB Zulu
We have been using 1 TV licence because we married and stay in the same house and this was never a problem till Samsung had to deliver a promise you made...?
It is fine keep your TV, it was never an intension to give it anyway...I will live without your TV, but honestly you have lost a loyal client.
Regard
BB Zulu
BZ
Brian Z's updateReviewer Update
23 Oct 2020, 20:20I will find a way of selling all the Samsung devices I have in my house, I will not want to be reminded of this every day
BZ
Brian Z's update23 Oct 2020, 20:20
Reviewer Update
I will find a way of selling all the Samsung devices I have in my house, I will not want to be reminded of this every day