dD
dtainment D
1 reviews | Active since Apr 2017
21 Oct 2022, 15:36
False advertising
Note 20 bought my device in October 2021 was promised a TV and uv sterilizer still no delivery .
Contacted call centre 20 times every time its a different story.this is now the 2nd time Samsung sa has dissapointed me .my galaxy watch was taken by the repair centre claiming its water damaged when I send it in cause it was not charging.
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Replies (2)
Samsung South Africa's replyOfficial
21 Oct 2022, 15:49Good day, Mxolisi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply21 Oct 2022, 15:49
Official
Good day, Mxolisi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
dD
dtainment D's updateReviewer Update
25 Oct 2022, 15:31All i needed was an apology from you guys not sending your agent to tell me hogwash.saying i used the wrong id number hence product was not sent .i can send you comms on samsung members forum in 2021
dD
dtainment D's update25 Oct 2022, 15:31
Reviewer Update
All i needed was an apology from you guys not sending your agent to tell me hogwash.saying i used the wrong id number hence product was not sent .i can send you comms on samsung members forum in 2021