False advertising and sickening service

Purchased from samsung online store the Samsung watch ultra 06-10-2024 that is on promo valid until 13-10-2024 which comes with free buds 3 and 3 x samsung rewards points worth up to R599. promo said "buds 3 will automatically be added to cart".

Received parcel on 08-10-2024 (happy to receive it as it was fast delivery). opened up and set up the watch but then to realised I did not get the buds 3 nor the rewards points. 08-10-2024 called in to reflect the issue. 09-10-2024 emailed as I did not get a reference number for the call so was concerned I do not have any proof I reflected the issue before promo expires. got reply with a ref number. 11-10-2024 called in with ref number as nothing was happening. complained about what is happening eventually after the lady spoke to the manager 3 times she rep**** to say manager said will dispatch the buds 3 and courier will send sms regarding delivery, I asked if she can send me proof such a process is happening. she couldn't and said wait for courier notification. 15-10-2024 called in again as I received nothing from courier nor other updates. same ref but nothing showing to say buds has been processed, last thing on system is that it has been escalated like all other times I contacted them. 16-10-2024 called in again as nothing happening. still the same "escalated". so this gent that answered the call said give him until the end of the day to give me feed back. so I hope I will get positive feedback by end of today.

so from day of receiving parcel and reflecting issue the same day it has been 9 days.

What I don't understand is how difficult is this situation to understand? my order clearly do not show the buds 3 (which the first lady I called in verified for me it was only the watch thats been booked), she even checked herself and said same with her, the buds 3 does not get added automatically like what the website is saying, you have to add the buds yourself.

So what more do they need to check? I clearly did not receive the buds 3 that was promised with the promo.

Now I have to call and be **** to and call more maybe to having nothing happening again? who's gonna pay for all my airtime and time wasted? if time is money then who's gonna compensate me for that? and I have to do it during work hour because call centre close 5pm which means I will get no one if I call after work.

if it's not because I have already set up the watch with my card details on there and I don't know how good it will be if I clear the details off if there will still be traces of the card info that ppl can hack into. I would have returned the watch. no consumer should be treated this way. mistakes happen but one complaint should be enough to resolve the issue especially when it's so clear what happened.

I am generally an Apple user but Apple does not have a fold phone. thats why I considered getting the watch as well and so happen it comes with the buds 3 so adds to the collection. because Apple watch does not work with android although the airpods work with other devices but it's nicer to have the same branded things.

But samsung is just telling me to f off with the level of service they providing to me on something they website *****ed up on. they should not make their problem my problem.

Consider other brand guys, samsung clearly DO NOT care for it's customers or more to say, the employees that have a say in how matters are handled do not give a hoot.