JP
Jacques P

1 reviews | Active since Oct 2018

23 Oct 2018, 10:49

False Advertising and ****s

Being so excited for the New Galaxy S9+ I waited patiently and then MTN brought out an amazing special with a free Watch and a R500 Voucher towards any Samsung accessory (august 2018). Excitedly I wish to redeem this and MTN then referred me to the Samsung store. Off I galloped to the Samsung store to be told that MTN always make their problems to be that of samsung and that I needed to get it from MTN. Back to Mtn i wnt and they then said they dont stock these and that I must got to Samsung, off to Samsung I wwnt to be told the same. Great guy this Branch Manager Christopher Naidoo. But then on the same, but it gets better, we also got my fiancee a S9 also with a R500 voucher towards an accessory. ( October 2018) and yes ... We were told that these vouchers expired in May 2018. 5 months prior us getting these special offers. This is pure FALSE MARKETING to Lure you to Samsung products and this is awful. When calling with Samsung customer Care after having to explain the dates in a conversation that lasted more than 30 minute, I was told sorry MTN package these products and deals and that I need to sort it out with them, its not Samsung's problem. DESPICABLE!! but never the less I will take this up with MTN too.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Oct 2018, 10:53
Official

Good day Jacques

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ