P.
Petros .
1 reviews | Active since Oct 2023
03 Oct 2023, 14:48
False advertising and not delivering due to "pricing" issue.
I bought a monitor online via the Samsung SA website and Samsung SA did not deliver and cancelled my order. After paying and receiving order confirmation and delivery date, order was cancelled the following day without explanation or refund.
I do not recommend ever buying or dealing with the Samsung online store. Very unprofessional and unreasonable people to deal with. No one ever gets back to you as promised.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
03 Oct 2023, 14:50Good day Petros
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^KK
Samsung South Africa's reply03 Oct 2023, 14:50
Official
Good day Petros
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^KK
P.
Petros .'s updateReviewer Update
10 Oct 2023, 17:07Still no resolution - still haven’t receive my refund either. Pathetic
P.
Petros .'s update10 Oct 2023, 17:07
Reviewer Update
Still no resolution - still haven’t receive my refund either. Pathetic
P.
Petros .'s updateReviewer Update
10 Oct 2023, 17:09Still no resolution to my case or refund. Really pathetic service and experience
P.
Petros .'s update10 Oct 2023, 17:09
Reviewer Update
Still no resolution to my case or refund. Really pathetic service and experience